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Terms & Conditions

Residential Customers:
ezClearwater.com cares deeply about your satisfaction! If you are not happy with any product you purchase from us, please let us know by calling Customer Care at: 770-532-4743 or email to customercare@ezclearwater.com within 7 days of receipt of your merchandise. If we can't resolve your problem, return the products to us within 30 days of receipt and we will refund your purchase price. If the fault is ours, we will also refund your shipping costs.

We ship just as quickly as we can after your order has been placed - usually the same or next day. However, due to stronger than anticipated sales, occasionally we may not have an item in stock. If this happens, Selecto requires 2 weeks production time, so it may take up to 2 1/2 weeks for your water filter order to be delivered. In this case, please be patient. We promise it will be worth the wait!

Shipping:
Occationally our Shopping Cart adds individual charges that could be combined. For such a wide array of product sizes and weights, and constantly changing rates, it is difficult to always get shipping just right. We do try!
If our cart system overcharges you on shipping by more that a tiny sum, we will refund the difference right away.

Restaurant Customers:
Please see Performance Guarantee & Warranty. With Selecto's unique Performance Guarantee, you can be sure of consistent, reliable costs. Selecto requires 2 weeks production time. Usually ships sooner.
*To Receive Discount: During Registration, select "Restaurant Owner" in the Membership box. Proceed with order. After your FIRST order, we will approve your Membership and refund 30% of your purchase price to you immediately. Thereafter, your Approved Membership will trigger the system to automatically apply your discount at Checkout.

Warranty
ezClearwater.com is the Authorized Residential Distributor for Selecto. All of our Water Purification systems made by Selecto are under the Selecto Warranty. In general, Selecto warrants all their Filtrations Systems: 5 years on filter housing; 1 year on parts/components.

We value YOU! Thank you for your trust.
Donna Hoffman, Owner